Shop Policy

Ordering Information
 

• Processing Time: Orders are processed within 2-5 business days.

• Custom Orders: Custom or personalized items (i.e. commissioned artworks) may take longer. You'll be informed of the estimated timeframe upon confirmation.

• Payment: All prices are in euro (€). Payments are securely processed through our third-party payment providers. 

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Shipping and Delivery

• Shipping Regions: We currently ship with the EU and selected international destinations. The orders are coming from the Netherlands.

• Delivery Time: Standard delivery is available for customers residing in the Netherlands, within EU, or internationally. The estimated delivery times are as follows:

  • Netherlands: 2-4 business days​

  • EU countries: 3-10 business days

  • International: 4-15 business days

• Shipping Fee: This is calculated at checkout based on location and product type.

• Tracking: A tracking number will be provided once your order is dispatched.

• Packaging: Artworks are carefully wrapped using protective, eco-friendly materials. Framed prints and canvases are shipped in sturdy, padded boxes or mailing tubes depending on the size and type of artwork to prevent damage.

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Returns and Exchanges

• Return Period: You may return eligible items within 14 days of receiving your order. 

• Exclusions: Custom-made or personalized items cannot be returned unless they arrived damaged or defective.

• Return Conditions: Items must be in original condition and packaging. Buyer is responsible for return shipping unless the item is faulty.

• Refunds: Refunds are processed within 5-10 business days after we receive the returned item.

• To Start a Return: Contact us at hello@liezlasis.com with your order number and reason for return.

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Cancellations

• You may request a cancellation within 24 hours of purchase.

• Please send an email to hello@liezlasis.com and state the reason for cancellation.

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Damaged or Lost Items

If your order arrives damaged:

• Please email us within 3 days of delivery.

• Include clear photos of the item and packaging.

• We'll offer a replacement or refund depending on the situation.

Lost shipments will be investigated with the courier before any action is taken.

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Gifting

If your purchase is a gift:

• You may leave a message in the "Gift Note" field when you place your order.

• We do not include prices in the package. 

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Privacy and Data Protection (GDPR Compliance)

We collect and use personal data in accordance with the General Data Protection Regulation (EU 2016/769). 

By placing an order, you agree to the collection and use of your data as outlined below:

 

What do we collect:​​

• Name, shipping, and billing address

• Email address and phone number

• Payment information (processed securely via third-party services)

• Communication record (e.g. emails or messages)

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Why do we collect it:​​

• To process and deliver your order

• To communicate with you about your order

• To comply with legal obligations (e.g. tax reporting)

• With your consent, to send newsletters or promotional materials

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Your rights:​​

• Access your data

• Correct or update your data

• Request deletion of your data (subject to legal retention requirements)

• Object ti data processing or withdraw consent at any time

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We do not share your data with third parties except those necessary for order processing (e.g. payment processors, shipping companies). 

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For full details, please see our Privacy Policy or contact us at hello@liezlasis.com. 

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Contact Us

For questions or concerns about your order or our shop policies, feel free to contact us at:

• Email: hello@liezlasis.com

• Business Address: Naarderstraat 79, 1211AK, Hilversum, Netherlands

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